Accepting Orders & Security

Order Acceptance
All orders for Products placed by you with MNC Group are subject to acceptance by MNC Group. MNC Group may in its sole discretion accept or reject orders, or advise you of its inability to process orders.

MNC Group will send you an acknowledgement of receipt of an order, by e-mail or other medium (including telephone). Such an acknowledgement of receipt may be automatically generated and shall not constitute an acceptance of the order.

MNC Group websites through which orders can be placed may contain automatic means for identifying and alerting you to certain types of input error before you place your order. Such means may not identify all errors or omissions and you should ensure that the information you submit in your order is accurate and complete

If an order placed online through a MNC Group website, by e-mail or by telephoning a MNC Group call centre is accepted, MNC Group may advise of its acceptance of the order by e-mail or other written form. MNC Group reserves rights to acknowledge or accept verbally (by telephone) telephone orders placed through its call center or similar facilities.

Any Contract is dependant and conditional upon MNC Group's verification of availability and acceptance of both your order and your credit card or other payment details. Unless and until MNC Group confirms acceptance of both of these items, MNC Group has no obligation to provide any Products or Services. Where Customer has elected to make payment other than with a credit card (and MNC Group has accepted that payment option), MNC Group is entitled to consider an order or Contract cancelled with or without notice to Customer, if MNC Group does not receive that payment within 10 days of the date of the relevant order acknowledgement. MNC Group Payment system is automated. Stock is not automated and sometimes can show in stock when out of stock, due to, orders on hold, Finance orders, returns & slow database stock updates. In some cases the system does not identify all these errors or omission. If this happens we will contact you and offer maybe a upgraded system or refund. In this case as the system is automatically generating the order that maybe be out of stock due to these reasons we shall not constitute an acceptance of the order in this case.

Phone Orders
Due to the broad spectrum of products MNC retail, sales advisors only can give limited advice because of the wide Varity of products sold. This advice is to the best of the sales advisors knowledge at the time of sale. Sales advisors can only have limited Knowledge. For any technical information or specific detailed information we advise to consult the manufacture. Products ordered on the phone that result in a cancellation or return because a wrong order as been made for the wrong product will result in a 25% restocking fee. By placing an order on the phone you are of the knowledge that we do not accept any errors or omissions. MNC are not responsible for what you buy or order. Suppliers for the same reasons will charge us the retailer the same rate. This is not resulting to any profit to MNC but passing on the costs for the consumer’s error.

Special Orders
Sometimes due to limited stock for discontinued items and high demand items we will after place a order with the supplier "special order" delivery times can be delayed. Special Order items and products that we do not offer a refund on as we have to have the item ordered in specifically for your order. By agreeing for us to put this item on special order you have been made clear that the delivery could be delayed on this item.
We maintain records of orders, order acknowledgements and Contracts (including these Terms and order acceptances) and retain these for a reasonable period following delivery. Whilst we may if necessary (and only on written request) be able to provide you with a copy of your Contract, these are not made generally available to Customers. We recommend that you retain a printed copy of these Terms with a copy and/or note of your order, order acknowledgment, order acceptance, payment method acceptance and invoice as evidence of purchase.

If we decline your offer on security grounds we may contact you to seek an alternative payment method.



MNC Group LTD Price Matching:

MNC Group reserve the right to price match any prices found over the internet, other websites must have stock and be a UK unit to be eligable for price matching. Price match must be confirmed Via email with link to website so we can confirm price.

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