1.
Should you have any queries or wish to make
an amendment, please call a system advisor
on 01752 209294,
quoting your name. Working hours are 9am
until 5pm. The lines are also open during
the evening from 6pm
until 9pm for your convenience. Alternatively,
to save your phone bill, you can log a 'Call
back request'.
This is available by logging on to the website.
2.
Print out two copies of the attached order
confirmation form
3.
Choose a method of payment from the options
listed below.
4.
Complete, fold and return one of the confirmation
forms to us, together with your payment
and/or
indication of payment method. Retain the
other copy for your own records.
Cheque
- Delivery time 7-10 working days
Please make your cheque or banker's draft
payable to 'MYNEWCAR'
Credit
/ Debit Cards – Delivery Time 3 -10
Working Days
Please note there is a 2.5% surcharge for
orders made with a credit card, there is
no surcharge if you order using a debit
card.
If you wish to pay by card, please see the
additional notes on the Bottom of page.
Direct
Transfer/ Banker's Draft - Delivery time
3-7 working days. A direct transfer can be made
1. Over the phone by
calling your bank
2. Via Internet banking (if you have this
facility)
3. In person at a bank
Please request
to transfer the exact amount shown on your
order confirmation form to the account detailed
above. If possible enclose your BACS/direct
payment receipt/print out with your form.
Delivery
time is mainly dependent on method of payment
(see above). As soon as we receive your
payment we will contact you with
a provisional delivery date. On rare occasions,
a component may be out of stock or we may
require an extended period for
configuration & testing. Your invoice
and warranty will arrive with your computer.
If
you expect to change your address in the
near future, don't worry. We will contact
you after your payment is received to verify
your details and arrange a alternative delivery
address or more convenient delivery time
if necessary. Again, should you have
any queries, please do not hesitate to contact
us. You can request a call-back on the website
if you wish, so you don’t have to
pay for the call.
Please
note there is a 2.5% surcharge
for orders made with a credit card, there
is no surcharge if you order using a debit
card. Protection
Against Card Fraud
We can only send the goods to the actual
card-holder address. The order must also
be in the name of the card-holder.
This means that if somebody is buying the
computer for you with their card, on your
behalf, the order will be in their name
and not yours. If this creates a problem
you could consider paying with one of the
alternative payment methods.
Making
Payment By Card
There are two ways a card order can be processed
and you are free to use whichever method
is most convenient.
1)
You can call us or request a call-back and
we will take your order and card details
over the phone.
2)
If you request a quote and subsequently
wish to proceed with an order using the
card payment option,
simply tick the relevant box on the quote.
When we receive your returned quote/confirmation
form and proof of ID
(see below), we will call you for card details.
Proof of I.D (card transactions only)
Please return 1 piece of I.D. from the list
below to the address at the bottom of this
email. You will need to send back an original,
not a photo-copy or fax. Your I.D. will
be treated with care and in confidence.
We will return it to you by courier or recorded
delivery as soon as it has been authenticated,
usually within 2-5 days, or with your computer
if dispatched sooner. The I.D. must tally
with the registered name and
address of the cardholder making the purchase.
Acceptable
forms of I.D.
The following are acceptable forms of I.D.
It should be as recent as possible and no
more than 14 weeks old.
Utility Bill –
gas, electric, water, land-line phone
Local Authority (council) tax bill
Bank, building society or credit card statement
Most recent mortgage statement
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IMPORTANT
- Why do we need your I.D. ?
IMPORTANT
- Why do we need your I.D. ?
Unfortunately, the online retail industry
is a common target for card fraud. A computer
is a single, high value purchase that is easily
sold on – making it a popular choice
for would-be fraudsters. We have found this
additional check necessary to satisfactorily
reduce the risk of fraud, helping us maintain
low prices. We understand this additional
security measure is inconvenient and apologize
for any annoyance this may cause. We thank
for your help and understanding and look forward
to dispatching your product soon.
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We will do our utmost to tailor make a deal to suit your requirements.
Pictures for illustration purposes only. E&OE MNC GROUP - My New Cupid (Online
Dating) - My New Cars (New
Cars) - My New Computers (Computers,
Laptops & Pocket PC)
My New Communications (GPS
Satellite Navigation & Phones) - My New Clothes (Clothing)
Tel: +(44) 1752 310310 , Fax: +(44) 1752 316464